INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, at Afroquality, we strive to ensure that the product images accurately represent the items you will receive. However, please note that due to variations in lighting, monitor settings, and the handmade nature of many of our products, there may be slight differences in color, texture, or appearance. Rest assured, we make every effort to maintain the highest standards of quality and consistency across our product range to provide you with a delightful shopping experience. If you have any concerns about a specific product, feel free to contact our customer service team, and we'll be happy to assist you further.

 
 
 
 
Where can I view my sales receipt?

You can view your sales receipt for purchases made at Afroquality by accessing your account dashboard. Once logged in, navigate to the "Order History" or "My Orders" section. Here, you will find a list of all your past orders. Click on the specific order you wish to view the receipt for, and you should see an option to download or view the sales receipt associated with that order. If you have any trouble locating your receipt or need further assistance, please don't hesitate to contact our customer support team, and we'll be happy to help you.

Will you restock items indicated as “out of stock?”

At Afroquality, we strive to keep our inventory stocked with the finest African luxury products. If an item is marked as "out of stock," we endeavor to restock it as soon as possible, depending on availability from our suppliers and artisans. However, due to the unique and often handmade nature of many of our products, restocking times may vary. We encourage you to check back regularly or reach out to our customer support team for updates on specific items. We're committed to providing you with exceptional products and appreciate your patience as we work to replenish our stock.

Where can I ship my order?

We ship to South Sudan at the moment

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